Refund & Exchange Policy

Dream Valley Embroidery

Due to the handmade and personalized nature of our products, please review our policy carefully before placing your order.

Custom & Personalized Items

All custom or personalized items (including monogrammed, name, or made-to-order designs) are final sale and not eligible for refunds.

If your custom item arrives damaged, defective, or with an error on our part (such as misspelling or incorrect design), you must contact us within 2 days of delivery.

• Email dreamvalleyemb@gmail.com

• Include your order number and clear photos of the issue

We are happy to offer an exchange or replacement for custom items when the issue is due to our error.

Ready-to-Ship Items

Ready-to-ship items that are not custom or monogrammed may be returned for a full refund within 14 days of delivery, provided that:

• The item is unused and in original condition

• The item has not been customized or monogrammed

Return shipping costs are the responsibility of the buyer unless the item arrived damaged or incorrect.

Shipping Costs

Shipping fees are non-refundable under any circumstances. This includes original shipping charges and any upgraded shipping options selected at checkout.

Care Disclaimer

Dream Valley Embroidery is not responsible for damage caused by improper care, washing, drying, ironing, or normal wear and tear.
Please follow all care instructions provided with your item. Failure to do so may result in damage that is not eligible for return, refund, or exchange.

Important Notes

• We cannot accept returns or exchanges for items damaged due to misuse or failure to follow care instructions.

• All sales are considered final once the return or exchange window has closed.

If you have any questions or concerns, please reach out — we’re always happy to help!

📧 dreamvalleyemb@gmail.com

 

Local Pickup Policy

We are happy to offer local pickup for our customers at Phases Beauty Studio in Attalla.

 

Please read carefully before selecting local pickup at checkout:

 • Payment: All items must be paid in full before they will be released for pickup. No exceptions.

 • Pickup Notification: You will receive a notification once your order is ready for pickup.

 • Pickup Window: Orders must be picked up within 3 days of receiving your pickup notification.

 • Unclaimed Orders: If your order is not picked up within the 3-day window, a shipping invoice will be sent. Your order will not be released until shipping is paid. No exceptions.

 

WE ARE NOT RESPONSIBLE FOR LOST OR STOLEN ITEMS AFTER THEY ARE PLACED OUT FOR PICKUP!!

 

 • Pickup Location:

📍 Phases Beauty Studio – Attalla, AL

Pickup details will be included in your notification message.

 

Prefer shipping instead?

We offer flat rate shipping for only $5, making it an easy and affordable option if pickup doesn’t work for you.

 

By selecting local pickup at checkout, you agree to all terms listed above.